Edge Protocols
Description
The term "edge protocol" refers to the communication method between a Health Information Services Provider (HISP) and it's edge systems (e.g. EHR systems, pharmacy systems) for Direct Messaging. HISPs typically support multiple methods to simplify integrations across a broad range of partners. Updox offers three methods:
- Updox APIs
- SMTP
- XDR
The Updox API method provides the most flexibility since Updox provides services beyond Direct messaging (e.g. faxing, patient portal, patient payments, scheduling, reminders, email, texting, blast messages). The Updox Interactive API Guide is located at: https://updoxqa.com/api/newio
The SMTP and XDR edge protocols are supported by all HISPs. To use these methods, the edge system also needs to implement their side of the edge protocol. The implementations guides:
