Difference between revisions of "FAQ"
From Updox API
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| − | == | + | == Vetting == |
| − | + | ||
| − | == What is "vetting" and how does it work? == | + | ==== What is "vetting" and how does it work? ==== |
[[Vetting]] | [[Vetting]] | ||
| − | == | + | ==== Does a newly created Test user automatically get marked as [[Vetting|Vetted]]? ==== |
| − | + | Yes. | |
| − | == | + | ==== At what level (practice/account or user) is the Vetted flag set? ==== |
| − | + | At the user level | |
| − | |||
| − | |||
| − | == | + | == Direct == |
| − | + | ==== What happens if we don't provide a direct address when setting up a '''practice'''? ==== | |
| − | + | ||
| − | == What happens if we don't provide a direct address when setting up a '''practice'''? == | + | |
If no direct address is provided, direct.updoxqa.com is the default direct address for the practice. | If no direct address is provided, direct.updoxqa.com is the default direct address for the practice. | ||
| − | == What happens if we don't provide a direct address when setting up a '''user'''? == | + | ==== What happens if we don't provide a direct address when setting up a '''user'''? ==== |
If no direct address is provided, the user will be unable to send direct messages - there is no default value. | If no direct address is provided, the user will be unable to send direct messages - there is no default value. | ||
| − | == Must Direct addresses be unique within the domain? == | + | ==== Must Direct addresses be unique within the domain? ==== |
Yes. There is no way to distinguish different users with identical direct addresses, even if they belong to different accounts or vendors. | Yes. There is no way to distinguish different users with identical direct addresses, even if they belong to different accounts or vendors. | ||
| − | == How do | + | |
| + | == How do I... == | ||
| + | |||
| + | ==== How do I remove a user or account? ==== | ||
Calling the respective update method for updating the [[User_Management|user]] or [[Account_Management|account]] and setting the <code>active</code> to <code>false</code> will accomplish this. | Calling the respective update method for updating the [[User_Management|user]] or [[Account_Management|account]] and setting the <code>active</code> to <code>false</code> will accomplish this. | ||
| + | |||
| + | |||
| + | == Troubleshooting == | ||
| + | ==== I'm getting a 4011 or 4012 response - why? ==== | ||
| + | These error messages are returned when either the supplied [[API_Method_PracticeUpdate|practice/accountid is not active]] or the supplied [[API_Method_UserUpdate|user is not active]]. | ||
| + | |||
| + | |||
| + | |||
| + | == Testing == | ||
| + | ==== How can we set up test accounts? ==== | ||
| + | [[Quickstart]] | ||
| + | |||
| + | |||
| + | ==== What is the URL to access the Webapp outside the API?==== | ||
| + | {{webapp url}} | ||
| + | |||
| + | |||
| + | |||
| + | == Miscellaneous == | ||
| + | ==== What HTTP Methods are supported? ==== | ||
| + | All API calls should be done using the POST HTTP method. | ||
| + | |||
| + | ==== Can one practice have multiple accountIds? ==== | ||
| + | AccountId is unique for a practice. If the same practice wants multiple accounts, you must create unique accounts with unique accountIds and duplicate all of the users and settings across both accounts. | ||
Revision as of 11:45, 3 December 2013
Contents |
Vetting
What is "vetting" and how does it work?
Does a newly created Test user automatically get marked as Vetted?
Yes.
At what level (practice/account or user) is the Vetted flag set?
At the user level
Direct
What happens if we don't provide a direct address when setting up a practice?
If no direct address is provided, direct.updoxqa.com is the default direct address for the practice.
What happens if we don't provide a direct address when setting up a user?
If no direct address is provided, the user will be unable to send direct messages - there is no default value.
Must Direct addresses be unique within the domain?
Yes. There is no way to distinguish different users with identical direct addresses, even if they belong to different accounts or vendors.
How do I...
How do I remove a user or account?
Calling the respective update method for updating the user or account and setting the active to false will accomplish this.
Troubleshooting
I'm getting a 4011 or 4012 response - why?
These error messages are returned when either the supplied practice/accountid is not active or the supplied user is not active.
Testing
How can we set up test accounts?
What is the URL to access the Webapp outside the API?
https://updoxqa.com/app/html/login.html
Miscellaneous
What HTTP Methods are supported?
All API calls should be done using the POST HTTP method.
Can one practice have multiple accountIds?
AccountId is unique for a practice. If the same practice wants multiple accounts, you must create unique accounts with unique accountIds and duplicate all of the users and settings across both accounts.
