Error Codes

The response codes returned by the Updox API are either 2000s, 4000s, or 5000s. Codes in the 2000s represent a successful response, codes in the 4000s represent a client error, and codes in the 5000s represent a server error. This page outlines all of the 4000, client error, response codes currently in use.

General error codes

4000: Bad Request

4010: Unauthorized

4011: Unauthorized [Practice does not exist]

4012: Unauthorized [User does not exist]

4013: No token found

4060: [This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.]

4070: Invalid recipient

4071: Recipient not found

Bad Request Unauthorized Unauthorized [Practice does not exist or is inactive] Unauthorized [User does not exist or is inactive] No token found [This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.] Invalid recipient Recipient not found

Practice error codes

4110: no practice ID

4130: account already exists

4131: account does not exist

4140: web address is already taken

User error codes

4210: no user ID

4230: user already exists

4231: user does not exist

4240: user does not exist; use PracticeUpdate instead

4250: user dob invalid

Contact error codes

4330: contact already exists

4331: contact does not exist

Message error codes

4410: message not found

4420: no actions found

Direct address error codes

4610: direct address error: direct address is taken

4620: direct address error: domain does not match the direct domain for this account

4630: direct address error: account does not have a direct domain configured

4640: direct address error: invalid direct address

4641: direct address error: no direct address found for this user

4651: direct error: send failed and/or invalid direct address

4652: direct error: either from or patientDemographics is required

Patient error codes

4730: patient account already exists

4731: patient account does not exist

Portal error codes

4830: portal account already exists

4831: portal account does not exist