Error Codes

The response codes returned by the Updox API are either 2000s, 4000s, or 5000s. Codes in the 2000s represent a successful response, codes in the 4000s represent a client error, and codes in the 5000s represent a server error. This page outlines all of the 4000, client error, response codes currently in use.

General error codes

Code	Message
4000	Bad Request
4010	Unauthorized
4011	Unauthorized [Practice does not exist or is inactive]
4012	Unauthorized [User does not exist or is inactive]
4013	No token found
4060	[This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.]
4070	Invalid recipient
4071	Recipient not found

Practice error codes

Code	Message
4110	no practice ID
4130	account already exists
4131	account does not exist
4140	web address is already taken

4110: no practice ID

4130: account already exists

4131: account does not exist

4140: web address is already taken

User error codes

Code	Message
4210	no user ID
4230	user already exists
4231	user does not exist
4240	user does not exist; use PracticeUpdate instead
4250	user dob invalid 4210: no user ID 4230: user already exists 4231: user does not exist 4240: user does not exist; use PracticeUpdate instead 4250: user dob invalid

Contact error codes

Code	Message
4330	contact already exists
4331	contact does not exist 4330: contact already exists 4331: contact does not exist

Message error codes

Code	Message
4410	message not found
4420	no actions found 4410: message not found 4420: no actions found

Direct address error codes

Code	Message
4610	direct address error: direct address is taken
4620	direct address error: domain does not match the direct domain for this account
4630	direct address error: account does not have a direct domain configured
4640	direct address error: invalid direct address
4641	direct address error: no direct address found for sending user
4651	direct error: send failed and/or invalid direct address
4652	direct error: either from or patientDemographics is required 4610: direct address error: direct address is taken 4620: direct address error: domain does not match the direct domain for this account 4630: direct address error: account does not have a direct domain configured 4640: direct address error: invalid direct address 4641: direct address error: no direct address found for this user 4651: direct error: send failed and/or invalid direct address 4652: direct error: either from or patientDemographics is required

Patient error codes

Code	Message
4730	patient account already exists
4731	patient account does not exist 4730: patient account already exists 4731: patient account does not exist

Portal error codes

Code	Message
4830	portal account already exists
4831	portal account does not exist 4830: portal account already exists 4831: portal account does not exist