Error Codes

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The response codes returned by the Updox API are either 2000s, 4000s, or 5000s. Codes in the 2000s represent a successful response, codes in the 4000s represent a client error, and codes in the 5000s represent a server error. This page outlines all of the 4000, client error, response codes currently in use.

Contents

General error codes

In addition to the General Error Set, this method may return the following values in the responseCode and responseMessage fields:

responseCode responseMessage
4000 Bad Request
Code Message

Bad Request Unauthorized Unauthorized [Practice does not exist or is inactive] Unauthorized [User does not exist or is inactive] No token found [This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.] Invalid recipient Recipient not found

Practice error codes

4110: no practice ID
4130: account already exists
4131: account does not exist
4140: web address is already taken

User error codes

4210: no user ID
4230: user already exists
4231: user does not exist
4240: user does not exist; use PracticeUpdate instead
4250: user dob invalid

Contact error codes

4330: contact already exists
4331: contact does not exist

Message error codes

4410: message not found
4420: no actions found

Direct address error codes

4610: direct address error: direct address is taken
4620: direct address error: domain does not match the direct domain for this account
4630: direct address error: account does not have a direct domain configured
4640: direct address error: invalid direct address
4641: direct address error: no direct address found for this user
4651: direct error: send failed and/or invalid direct address
4652: direct error: either from or patientDemographics is required

Patient error codes

4730: patient account already exists
4731: patient account does not exist

Portal error codes

4830: portal account already exists
4831: portal account does not exist