The response codes returned by the Updox API are either 2000s, 4000s, or 5000s. Codes in the 2000s represent a successful response, codes in the 4000s represent a client error, and codes in the 5000s represent a server error. This page outlines all of the 4000, client error, response codes currently in use.
General error codes
Code
|
Message
|
4000
|
Bad Request
|
4010
|
Unauthorized
|
4011
|
Unauthorized [Practice does not exist or is inactive]
|
4012
|
Unauthorized [User does not exist or is inactive]
|
4013
|
No token found
|
4060
|
[This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.]
|
4070
|
Invalid recipient
|
4071
|
Recipient not found
|
Practice error codes
Code
|
Message
|
4110
|
no practice ID
|
4130
|
account already exists
|
4131
|
account does not exist
|
4140
|
web address is already taken
|
- 4110: no practice ID
- 4130: account already exists
- 4131: account does not exist
- 4140: web address is already taken
User error codes
Code
|
Message
|
4210
|
no user ID
|
4230
|
user already exists
|
4231
|
user does not exist
|
4240
|
user does not exist; use PracticeUpdate instead
|
4250
|
user dob invalid
- 4210: no user ID
- 4230: user already exists
- 4231: user does not exist
- 4240: user does not exist; use PracticeUpdate instead
- 4250: user dob invalid
|
Contact error codes
Code
|
Message
|
4330
|
contact already exists
|
4331
|
contact does not exist
- 4330: contact already exists
- 4331: contact does not exist
|
Message error codes
Code
|
Message
|
4410
|
message not found
|
4420
|
no actions found
- 4410: message not found
- 4420: no actions found
|
Direct address error codes
Code
|
Message
|
4610
|
direct address error: direct address is taken
|
4620
|
direct address error: domain does not match the direct domain for this account
|
4630
|
direct address error: account does not have a direct domain configured
|
4640
|
direct address error: invalid direct address
|
4641
|
direct address error: no direct address found for sending user
|
4651
|
direct error: send failed and/or invalid direct address
|
4652
|
direct error: either from or patientDemographics is required
- 4610: direct address error: direct address is taken
- 4620: direct address error: domain does not match the direct domain for this account
- 4630: direct address error: account does not have a direct domain configured
- 4640: direct address error: invalid direct address
- 4641: direct address error: no direct address found for this user
- 4651: direct error: send failed and/or invalid direct address
- 4652: direct error: either from or patientDemographics is required
|
Patient error codes
Code
|
Message
|
4730
|
patient account already exists
|
4731
|
patient account does not exist
- 4730: patient account already exists
- 4731: patient account does not exist
|
Portal error codes
Code
|
Message
|
4830
|
portal account already exists
|
4831
|
portal account does not exist
- 4830: portal account already exists
- 4831: portal account does not exist
|