Error Codes

The response codes returned by the Updox API are either 2000s, 4000s, or 5000s. Codes in the 2000s represent a successful response, codes in the 4000s represent a client error, and codes in the 5000s represent a server error. This page outlines all of the 4000, client error, response codes currently in use.

General error codes

Code

Message Bad Request Unauthorized Unauthorized [Practice does not exist or is inactive] Unauthorized [User does not exist or is inactive] No token found [This code is for a validation error in the request. For example not including a required field, an invalid e-mail address, too long of a value, etc. A list of the errors is included in the message.] Invalid recipient Recipient not found Practice error codes 4110: no practice ID 4130: account already exists 4131: account does not exist 4140: web address is already taken User error codes 4210: no user ID 4230: user already exists 4231: user does not exist 4240: user does not exist; use PracticeUpdate instead 4250: user dob invalid Contact error codes 4330: contact already exists 4331: contact does not exist Message error codes 4410: message not found 4420: no actions found Direct address error codes 4610: direct address error: direct address is taken 4620: direct address error: domain does not match the direct domain for this account 4630: direct address error: account does not have a direct domain configured 4640: direct address error: invalid direct address 4641: direct address error: no direct address found for this user 4651: direct error: send failed and/or invalid direct address 4652: direct error: either from or patientDemographics is required Patient error codes 4730: patient account already exists 4731: patient account does not exist Portal error codes 4830: portal account already exists 4831: portal account does not exist